Last updated: 8/26/24
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order number or proof of purchase. If you are returning due to a defect, we will need proof of that.
To start a return, you can contact us at returns@williamsdesignz.com, and in the subject line put return with your order number (e.g. Return – #1234). Provide a clear photo or video of the issue. If there are multiple products then please put them all in the same image or video so we can see it.
You can always contact us for any return questions at returns@williamsdesignz.com.
Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged, or if you received the wrong item due to our negligence, so that we may evaluate the issue and make it right.
At this time we do not allow for exchanges but please contact us about your situation and we will do our best to help.
We will notify you once we’ve received all necessary proof of the issue and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us again at returns@williamsdesignz.com. Thank you!
Please note that returns will need to be sent to the following address:
2160 N Arrowhead Ave Unit 21087, San Bernardino, CA, 92406, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not the United States, shipping your goods may take longer than expected.
The fastest way to ensure you get what you are looking for is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Turnaround:
All orders are shipped after fulfillment within 48 hours via FedEx or UPS and within 72 hours via USPS, Monday – Friday 9am – 5pm.
Carriers:
We use the following carriers, UPS, USPS & FedEx to deliver our orders. FedEx or UPS does not ship to PO Boxes.
Order Tracking
All orders that are being shipped will have a tracking #. We will update your order with the tracking number via email that you gave us. Please note that some orders using 1st Class USPS mail will not have tracking numbers. You can track your orders on our shipment tracking page or by going to your account page.
Shipping Rates:
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders:
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
