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Frequently Asked Questions

FAQ - Table of Contents

Questions About Us

We offer a host of different kinds of products, from T-Shirts to Mugs to Stickers and even Accessories. We are adding more products as we grow hoping to expand to reach a broader audience. It is the same with our designs. Even though we are Christians we offer more than Christian products. You will find Anime style designs, funny quotes, car designs, and more. You can check out all of our items at our shop and see for yourself. If you have more questions about our products then please scroll down further to learn more.

We officially launched in September of 2023 under a different name (Guardian's Studio). Then in February, we decided to do a rebrand. We changed the name to Williams Designz and the tagline to "Changing the world, one design at a time." With the new logo and feel we felt that the new changes represented the family business way better than before. 

 

We work out of our home in San Bernardino, CA. Since we do not have a physical store we are strictly online only. Maybe if God wills it we will have a physical store in the future.

For starters, we are a small family business, not a company. Our goal is not to get rich. Our plan is to bless others with the gifts that God has given us. With that in mind, you will find that our pricing structure is very competitive and reasonable. We believe in having integrity, love, honesty, care, and a healthy work environment above everything else (which seems to be lacking in our world today). To top it off we serve our Lord and Savior Jesus Christ who gave His life to save the world and commands us to show that same love to others.  

We have five ways you can contact us.

 

  1. You can go to our contact page and fill out the form. 
  2. You can send mail to our mailing address below.
  3. You can email us directly at info@williamsdesignz.com.
  4. You can call or text us Mon-Fri between the hours of 10 AM - 4 PM at (909) 300-5402.
  5. Lastly you can contact us through any of our social media channels which you can find in the header or footer of our website.

 

Mailing Address:

2160 N Arrowhead Ave

Unit 21087

San Bernardino, CA 92406

 

Account Questions

When you sign up to have an account with us there are a few benefits. The first is your checkout experience will be a lot smoother since all your information will be saved. Plus you will have the ability to add items on your wishlist which you can see on your account page. The other is you will be able to see all your orders that you have purchased and be able to track them. Any incorrect information you will be able to quickly edit it.

 

Another big benefit to having an account is you will know about discounts sooner than others will, especially if you signed up to be a part of the BLESSED CLUB! (These are people who joined our sms message marketing 😁).

Yes, we send out a newsletter probably once a month or once every two months. It depends on if we have a lot of new things happening or not. Only those who sign up or subscribe will get one. If you have an account with us you will automatically be signed up for it. As was mentioned as part of the benefits those who are signed up usually hear about discounts and new information before others do.

Payment Method Questions

We accept all major credit cards Visa, Mastercard, American Express, and Discover. Also, we accept Paypal, Klarna, Cash App, Google Pay, and Apple Pay.

Questions about our Products

Our items come from different locations depending on your location. We have warehouses in the United States, China, Europe, Australia, the United Kingdom, and more. That way we can not only get the item to you faster but it shortens the production time. To do this we use P.O.D. (Print On Demand). POD is a process where these warehouses print and fulfill our orders sending them to you on our behalf. Doing this enables us to offer a host of products with our designs without having to have a warehouse of our own. Being a small business this helps us to get things started and with your support maybe one day we can have a warehouse of our own 😁. 

We are excited to announce that we have invested in a DTF (Direct-to-Film) printer so that we can fulfill some T-shirt orders from home.

We use two different processes to print our T-shirt designs. The first is DTG (Direct-to-Garment) printing and the other is DTF (Direct-to-Film) printing. DTG just means the ink is being printed directly into the fabric itself. While DTF means the ink is being transferred onto the fabric using a heat press. Depending on what warehouse they are coming from and what kind of shirt will determine which kind you will receive.

 

You may be wondering if one is better than the other. The answer to that depends on preference. If you do your own research you will find that they are both great ways to print on T-shirts. The only real difference is how they feel on a shirt. They both will last as long as you take care of them like any other shirt. Check out the DTF process from inside Williams Designz below (this is how we print our FREE Anime shirts).

 

Once again there are multiple shirts that we choose from. The main ones that we use are Gildan 64000 Softstyle made with 100% ring-spun cotton (a lightweight fabric). There will be times when you might receive a Bella+Canvas 3001 Softstyle made with 100% Airlume combed and ring-spun cotton (also a lightweight fabric). Both of these shirts will feel the same and look the same just different brands. If you are concerned about which one you will receive, please look at the description of the item you are purchasing.

The T-shirt measurements are pretty much the same with a slight difference in sleeve length which you can see below.

FAQ - Shirt measurements

With any T-shirt you purchase you need to take care of how you wash and dry them. For our shirts to last a long time you need to wash them inside out in cold water on a gentle cycle. You do not want to use super-strong detergent that could cause fading or discoloring.

The same would be for drying. Keep the shirt inside out and do not use your hottest setting if you throw it in the dryer. Hang drying would be best but if you want to use your dryer you can. Following these instructions will make sure that your shirt lasts a long time.

We have just added the option to upload your designs or photos to some Christmas products and others in our Personalized Series. We will expand to other items soon.

Yes, we are! We are on Etsy and RedBubble. However, to be honest, we have not posted our designs over there as much since we launched our website. But you can check them out if you like!

Returns/Refund questions

Yes, we accept returns and offer refunds within 30 days of the item being delivered. Please check out our returns and refund policy to learn more.

Be it that we are strictly online only we do not allow exchanges but please get in touch and maybe we can work something out.

Shipping Questions

It will depend on the item that is being prepared. For example, preparing a T-Shirt might be a little different than preparing a Mug. It would be the same if it were a sticker. Either way, the average production time would be 2-3 business days max before it ships out (excluding the Holiday season). However, if there are unusual processing times you will be notified. Learn more about shipping at the bottom of our returns and refunds policy page. 

Many variables can change this, but on average, it would take 5-7 business days for everyone in the United States to receive their product after it ships. Internationally it would be 10-30 days depending on the location. Every item that ships will receive tracking so that you can track your item. Learn more about shipping at the bottom of our returns and refunds policy page. 

We ship anywhere that is allowed. If you have a problem purchasing an item due to shipping. Please contact us and let us know asap.

Ask a question!

If you did not see an answer to a question please ask us so we can add it here.

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